{"id":210,"date":"2026-08-07T22:10:11","date_gmt":"2026-08-07T22:10:11","guid":{"rendered":"https:\/\/minithebag.it\/shop\/returns\/"},"modified":"2026-11-10T15:22:39","modified_gmt":"2026-11-10T15:22:39","slug":"returns","status":"publish","type":"page","link":"https:\/\/minithebag.it\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"<h1>Returns and Refunds<\/h1>\n<p>On <strong>minithebag.it<\/strong> you can request a return of products purchased online according to the procedures outlined on this page.<\/p>\n<p>These conditions apply to purchases made on the <strong>minithebag.it<\/strong> website and concern MiNi\u00ae cooler bags and any other products available in the shop.<\/p>\n<hr>\n<h2>Right of Withdrawal<\/h2>\n<p>If you purchase as a consumer, you have the right to withdraw from the contract within <strong>14 days<\/strong> from the date you receive the product, without having to state a reason.<\/p>\n<p>In the case of an order consisting of multiple products delivered separately, the 14-day period begins on the day you receive the last product.<\/p>\n<p>The right of withdrawal is granted exclusively to consumer customers, meaning individuals who purchase for purposes not related to their professional, commercial, or business activity.<\/p>\n<hr>\n<h2>How to Request a Return<\/h2>\n<p>To exercise your right of withdrawal, you can send an explicit notice via email or use the <a href=\"https:\/\/minithebag.it\/en\/withdrawal-from-the-contract\/\">online withdrawal function<\/a> available on the site.<\/p>\n<p>You can request a return by writing to:<\/p>\n<p><strong>Email:<\/strong> cn@cncontinental.it<\/p>\n<p>In your message, please include:<\/p>\n<ul>\n<li>first and last name;<\/li>\n<li>order number;<\/li>\n<li>product purchased;<\/li>\n<li>date the product was received;<\/li>\n<li>email address used for the purchase;<\/li>\n<li>reason for the return, if you wish to provide it.<\/li>\n<\/ul>\n<p>The request must be sent within 14 days of receiving the product.<\/p>\n<hr>\n<h2>Online Withdrawal Function<\/h2>\n<p>You can exercise your right of withdrawal directly from the site by filling out the online form: provide your order details and the product to be returned.<\/p>\n<p><a href=\"https:\/\/minithebag.it\/en\/withdrawal-from-the-contract\/\">Request a Return<\/a><\/p>\n<p>After submitting your request, you will receive confirmation via email or another durable medium.<\/p>\n<hr>\n<h2>Returning the Product<\/h2>\n<p>After notifying us of your intention to withdraw, you must return the product within <strong>14 days<\/strong> from the date you sent the withdrawal request.<\/p>\n<p>The product must be shipped to the following address:<\/p>\n<p><strong>CN Continental s.r.l.<\/strong><br \/>S.S. 35 dei Giovi, 41\/a<br \/>15057 Tortona (AL) \u2013 Italy<\/p>\n<p>The product must be returned intact, clean, undamaged, and complete with any accessories, labels, packaging, and documentation received.<\/p>\n<p>We recommend using appropriate packaging to protect the product during shipping.<\/p>\n<hr>\n<h2>Return Shipping Costs<\/h2>\n<p>The shipping costs for returning the product are the responsibility of the customer, unless otherwise indicated by <strong>CN Continental s.r.l.<\/strong> or provided for by specific promotions.<\/p>\n<p>The customer is responsible for the return shipment until the product is delivered to our address.<\/p>\n<hr>\n<h2>Condition of Returned Product<\/h2>\n<p>The product may only be handled to the extent necessary to verify its nature, characteristics, and functionality.<\/p>\n<p>In the case of a product returned damaged, dirty, incomplete, or used in a non-compliant manner, the refund may be reduced in proportion to the decrease in the product&#8217;s value.<\/p>\n<p>Returns of products damaged due to improper use, negligence, or unnecessary handling will not be accepted.<\/p>\n<hr>\n<h2>Refund<\/h2>\n<p>In the case of a validly exercised withdrawal, we will refund the payments received for the returned product, including any standard delivery costs incurred at the time of purchase.<\/p>\n<p>Any additional costs resulting from the choice of a delivery method other than the least expensive standard delivery available at the time of order will not be refunded.<\/p>\n<p>The refund will be made using the same payment method used for the purchase, unless otherwise agreed.<\/p>\n<p>The refund may be withheld until we receive the returned product or until the customer provides proof of having returned the product, whichever occurs first.<\/p>\n<hr>\n<h2>Defective or Non-Conforming Product<\/h2>\n<p>If you receive a defective, damaged, or non-conforming product, please contact us as soon as possible.<\/p>\n<p>Write to:<\/p>\n<p><strong>Email:<\/strong> cn@cncontinental.it<\/p>\n<p>In your message, include:<\/p>\n<ul>\n<li>order number;<\/li>\n<li>description of the problem encountered;<\/li>\n<li>photographs of the product;<\/li>\n<li>photographs of the packaging, if damaged;<\/li>\n<li>contact information for any communications.<\/li>\n<\/ul>\n<p>We will review your request and provide instructions for proceeding with a replacement, refund, or other solution as provided by applicable regulations.<\/p>\n<hr>\n<h2>Product Exchanges<\/h2>\n<p>Exchanging a product for a different size, pattern, or personal preference is not an automatic right, except in the case of a defective or non-conforming product.<\/p>\n<p>Exchange requests may be evaluated based on product availability and the conditions communicated by customer service.<\/p>\n<hr>\n<h2>Exclusions from the Right of Withdrawal<\/h2>\n<p>The right of withdrawal may be excluded in cases provided for by applicable regulations.<\/p>\n<p>By way of example, withdrawal may not apply to products:<\/p>\n<ul>\n<li>made to measure or clearly personalized;<\/li>\n<li>sealed and not suitable for return for hygiene or health protection reasons, if opened after delivery;<\/li>\n<li>damaged or used improperly by the customer;<\/li>\n<li>purchased by business or professional customers for purposes related to their activity.<\/li>\n<\/ul>\n<p>For standard MiNi\u00ae cooler bags purchased by consumers, the right of withdrawal remains applicable under the terms outlined on this page.<\/p>\n<hr>\n<h2>Model Withdrawal Form<\/h2>\n<p>You can use the following template to communicate your intention to withdraw from the contract.<\/p>\n<p><strong>To:<\/strong><br \/>CN Continental s.r.l.<br \/>S.S. 35 dei Giovi, 41\/a<br \/>15057 Tortona (AL) \u2013 Italy<br \/>Email: cn@cncontinental.it<\/p>\n<p>I hereby give notice of my withdrawal from the sales contract for the following product:<\/p>\n<p><strong>Order number:<\/strong> _________________________<\/p>\n<p><strong>Product purchased:<\/strong> _________________________<\/p>\n<p><strong>Order date:<\/strong> _________________________<\/p>\n<p><strong>Date product received:<\/strong> _________________________<\/p>\n<p><strong>First and last name:<\/strong> _________________________<\/p>\n<p><strong>Address:<\/strong> _________________________<\/p>\n<p><strong>Email used for order:<\/strong> _________________________<\/p>\n<p><strong>Date:<\/strong> _________________________<\/p>\n<p><strong>Signature:<\/strong> _________________________<\/p>\n<hr>\n<h2>Contact<\/h2>\n<p>For information about returns, refunds, or defective products, you can contact us at the following:<\/p>\n<p><strong>CN Continental s.r.l.<\/strong><br \/>S.S. 35 dei Giovi, 41\/a<br \/>15057 Tortona (AL) \u2013 Italy<\/p>\n<p><strong>Email:<\/strong> cn@cncontinental.it<br \/><strong>Phone:<\/strong> +39 0131 820443<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns and Refunds On minithebag.it you can request a return of products purchased online according to the procedures outlined on this page. These conditions apply to purchases made on the&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-210","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns - Mini The Bag<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/minithebag.it\/en\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns - Mini The Bag\" \/>\n<meta property=\"og:description\" content=\"Returns and Refunds On minithebag.it you can request a return of products purchased online according to the procedures outlined on this page. 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