Shipping

Orders placed on minithebag.it are shipped via FedEx courier to the address provided during the purchase process. Shipping within Italy is always free.

FedEx

Please enter all shipping details carefully, verifying that the address, street number, postal code, city, province, phone number, and email are correct.

Delivery time

Orders are processed after payment confirmation. For bank transfer payments, the order will be processed after the payment is received.

Once the package is handed over to FedEx courier, delivery occurs within 48-72 hours throughout Italy, including the islands.

Delivery times are indicative and may vary based on destination, holidays, weather conditions, strikes, periods of high logistics traffic, or other circumstances not directly controllable.

Shipping costs

Shipping within Italy is free on all orders: the cost is already included in the price of the products. For international shipments, the cost will be provided upon request for a quote.

Shipment tracking

When available, you will receive a notification with useful information to track your order shipment.

Tracking may be sent via email, SMS, or another channel provided by FedEx courier.

We recommend monitoring the shipment status and checking any updates communicated by the courier.

Package delivery

Delivery is made to the address provided by the customer when placing the order.

It is important to provide an address where someone will be present to receive the package during the courier’s delivery hours.

If the recipient is absent, the courier may make a new delivery attempt or provide instructions for pickup or rescheduling, according to the procedures established by FedEx.

Incorrect or incomplete address

The customer is responsible for the accuracy of the shipping information entered when placing the order.

In case of an incorrect, incomplete, or outdated address, delivery may be delayed or unsuccessful.

Any additional costs resulting from storage, redelivery, address changes, or package return may be charged to the customer.

Failed delivery or storage

If delivery is unsuccessful, the package may be held for pickup according to FedEx courier procedures.

If not picked up within the specified timeframe, the package may be returned to the sender.

Any costs for storage, return, or new shipment may be charged to the customer, unless otherwise determined by CN Continental s.r.l..

Verification upon delivery

Upon delivery, we invite you to check that:

  • the number of packages matches what was expected;
  • the packaging is intact;
  • the package is not damaged, wet, opened, or tampered with;
  • there are no visible signs of impact or breakage.

If the packaging shows visible damage, we recommend accepting the package with a specific reservation, indicating to the courier the reason for the reservation.

Example:

I accept with reservation for damaged packaging

A generic reservation may not be sufficient to properly handle any disputes related to shipping.

Product damaged during shipping

If you find damage to the product after delivery, please contact us as soon as possible.

Write to:

Email: cn@cncontinental.it

In your message, include:

  • order number;
  • description of the problem;
  • photos of the outer packaging;
  • photos of the product received;
  • photos of the shipping label, if available.

We will review your report and provide instructions on how to proceed.

Shipping zones

In Italy, including the islands, shipping with FedEx is free and delivery occurs within 48-72 hours after the package is handed over to the courier.

We also ship internationally: for destinations outside Italy, you can request a shipping quote directly at checkout.

International shipping

If you’re outside Italy, select your country at checkout and choose the option “Request a shipping quote”: we’ll send you the costs and delivery times for your destination before confirming the order. You can also write to us at cn@cncontinental.it.

For international shipments, any duties, local taxes, or customs charges may vary depending on the destination country and are the customer’s responsibility.

Uncollected or refused orders

In case of an uncollected, refused, or returned order for reasons not attributable to CN Continental s.r.l., any shipping, return, storage, or redelivery costs may be deducted from the refund or charged to the customer.

Contact for shipping assistance

For information regarding shipping, tracking, or deliveries, you can contact us at the following:

CN Continental s.r.l.
S.S. 35 dei Giovi, 41/a
15057 Tortona (AL) – Italy

Email: cn@cncontinental.it
Phone: +39 0131 820443