Returns and Refunds
On minithebag.it you can request a return of products purchased online according to the procedures outlined on this page.
These conditions apply to purchases made on the minithebag.it website and concern MiNi® cooler bags and any other products available in the shop.
Right of Withdrawal
If you purchase as a consumer, you have the right to withdraw from the contract within 14 days from the date you receive the product, without having to state a reason.
In the case of an order consisting of multiple products delivered separately, the 14-day period begins on the day you receive the last product.
The right of withdrawal is granted exclusively to consumer customers, meaning individuals who purchase for purposes not related to their professional, commercial, or business activity.
How to Request a Return
To exercise your right of withdrawal, you can send an explicit notice via email or use the dedicated online function, if available on the site.
You can request a return by writing to:
Email: cn@cncontinental.it
In your message, please include:
- first and last name;
- order number;
- product purchased;
- date the product was received;
- email address used for the purchase;
- reason for the return, if you wish to provide it.
The request must be sent within 14 days of receiving the product.
Online Withdrawal Function
When available, you can use the dedicated online function to exercise your right of withdrawal directly from the site.
After submitting your request, you will receive confirmation via email or another durable medium.
Returning the Product
After notifying us of your intention to withdraw, you must return the product within 14 days from the date you sent the withdrawal request.
The product must be shipped to the following address:
CN Continental s.r.l.
S.S. 35 dei Giovi, 41/a
15057 Tortona (AL) – Italy
The product must be returned intact, clean, undamaged, and complete with any accessories, labels, packaging, and documentation received.
We recommend using appropriate packaging to protect the product during shipping.
Return Shipping Costs
The shipping costs for returning the product are the responsibility of the customer, unless otherwise indicated by CN Continental s.r.l. or provided for by specific promotions.
The customer is responsible for the return shipment until the product is delivered to our address.
Condition of Returned Product
The product may only be handled to the extent necessary to verify its nature, characteristics, and functionality.
In the case of a product returned damaged, dirty, incomplete, or used in a non-compliant manner, the refund may be reduced in proportion to the decrease in the product’s value.
Returns of products damaged due to improper use, negligence, or unnecessary handling will not be accepted.
Refund
In the case of a validly exercised withdrawal, we will refund the payments received for the returned product, including any standard delivery costs incurred at the time of purchase.
Any additional costs resulting from the choice of a delivery method other than the least expensive standard delivery available at the time of order will not be refunded.
The refund will be made using the same payment method used for the purchase, unless otherwise agreed.
The refund may be withheld until we receive the returned product or until the customer provides proof of having returned the product, whichever occurs first.
Defective or Non-Conforming Product
If you receive a defective, damaged, or non-conforming product, please contact us as soon as possible.
Write to:
Email: cn@cncontinental.it
In your message, include:
- order number;
- description of the problem encountered;
- photographs of the product;
- photographs of the packaging, if damaged;
- contact information for any communications.
We will review your request and provide instructions for proceeding with a replacement, refund, or other solution as provided by applicable regulations.
Product Exchanges
Exchanging a product for a different size, pattern, or personal preference is not an automatic right, except in the case of a defective or non-conforming product.
Exchange requests may be evaluated based on product availability and the conditions communicated by customer service.
Exclusions from the Right of Withdrawal
The right of withdrawal may be excluded in cases provided for by applicable regulations.
By way of example, withdrawal may not apply to products:
- made to measure or clearly personalized;
- sealed and not suitable for return for hygiene or health protection reasons, if opened after delivery;
- damaged or used improperly by the customer;
- purchased by business or professional customers for purposes related to their activity.
For standard MiNi® cooler bags purchased by consumers, the right of withdrawal remains applicable under the terms outlined on this page.
Model Withdrawal Form
You can use the following template to communicate your intention to withdraw from the contract.
To:
CN Continental s.r.l.
S.S. 35 dei Giovi, 41/a
15057 Tortona (AL) – Italy
Email: cn@cncontinental.it
I hereby give notice of my withdrawal from the sales contract for the following product:
Order number: _________________________
Product purchased: _________________________
Order date: _________________________
Date product received: _________________________
First and last name: _________________________
Address: _________________________
Email used for order: _________________________
Date: _________________________
Signature: _________________________
Contact
For information about returns, refunds, or defective products, you can contact us at the following:
CN Continental s.r.l.
S.S. 35 dei Giovi, 41/a
15057 Tortona (AL) – Italy
Email: cn@cncontinental.it
Phone: +39 0131 820443
