Terms and Conditions of sale

Online sales contract – www.minithebag.it

These General Terms and Conditions of Sale govern the purchase of products offered for sale on the site www.minithebag.it.

The site is managed by:

CN Continental s.r.l.
Registered office: S.S. 35 dei Giovi, 41/a, 15057 Tortona (AL), Italy
VAT and Tax Code: 01357870060
REA: AL – 155719
E-mail: cn@cncontinental.it
Certified E-mail (PEC): continental@legalmail.it

Hereinafter also referred to as the “Seller” or “Supplier”.

Art. 1 — Definitions

For the purposes of these General Terms and Conditions of Sale, the following definitions apply:

Site: the website www.minithebag.it.

Seller: CN Continental s.r.l., as identified above.

Customer: the person or entity making a purchase on the Site.

Consumer: the natural person who purchases for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity carried out.

Professional / Business Customer: the person or entity that purchases as part of their entrepreneurial, commercial, craft, or professional activity.

Products: MiNi® cooler bags and any other items offered for sale on the Site.

Order: the purchase proposal sent by the Customer through the Site’s online procedure.

Art. 2 — Subject of the contract

These Conditions govern the online sale of products available on the Site, specifically MiNi® cooler bags, offered in the variations, patterns, sizes, and features indicated in the relative product sheets.

Each product is described on its respective page through images, descriptive texts, technical features, any available variations, price, and purchase methods.

The Customer is invited to read the product sheet carefully before proceeding with the purchase.

Art. 3 — MiNi® Products and available variations

MiNi® cooler bags are available in various patterns and, where applicable, in two sizes:

  • Small
  • Large

Technical features, dimensions, capacity, and materials are indicated in the relative product sheets.

Product images are for illustrative purposes. The Seller undertakes to represent the products as accurately as possible, but slight color differences may depend on screen settings, photographic lighting, or the device used by the Customer.

Art. 4 — Scope of application

These Conditions apply to all purchases made through the Site.

By placing an order, the Customer declares to have read, understood, and accepted these General Terms and Conditions of Sale.

The Seller reserves the right to modify these Conditions at any time. Changes will be effective from the date of publication on the Site and will apply exclusively to orders placed after that date.

Art. 5 — Purchase procedure

The Customer can purchase the products available on the Site by following the WooCommerce guided procedure.

Before sending the order, the Customer can verify:

  • the selected products;
  • the chosen variations, such as size, pattern, or quantity;
  • the price of the products;
  • any shipping costs;
  • any applicable taxes;
  • the order total;
  • billing information;
  • the shipping address;
  • the selected payment method.

The sales contract is considered concluded when the Seller receives the Customer’s order and sends an order confirmation to the e-mail address provided during the purchase phase.

The order confirmation summarizes the products purchased, the price, shipping costs, payment method, delivery address, and the main details of the purchase.

Art. 6 — Product availability

Product availability is indicated on the Site.

The Seller undertakes to update availability, but cannot exclude that, for technical or organizational reasons, a product indicated as available may be temporarily unavailable after the order is sent.

In such cases, the Seller will promptly inform the Customer and propose one of the following solutions:

  • waiting for restock;
  • replacement with another available product;
  • cancellation of the order and refund of any amount already paid.

Art. 7 — Prices

All product prices are expressed in euros.

Unless otherwise indicated, the prices displayed on the Site are intended to be VAT included.

Shipping costs, where applicable, are indicated separately during the purchase procedure and summarized before order confirmation.

The Seller reserves the right to change prices at any time. Changes do not apply to orders already confirmed.

In case of an obvious error in the price published on the Site, the Seller may cancel the order, informing the Customer and refunding any sums already paid.

Art. 8 — Payment methods

The Customer can make payment through the methods available at checkout.

Payment methods to be configured based on the actual site setup:

  • credit / debit card;
  • PayPal;
  • bank transfer;
  • Apple Pay / Google Pay;
  • other electronic payment systems that may be available.

Payment must be made at the time of the order, unless another method is expressly indicated.

In case of payment through tools managed by third parties, payment data is processed directly by the respective service providers. The Seller does not store full payment card data.

The order will be processed only after confirmation of payment, unless otherwise indicated.

Art. 9 — Billing

Customers who wish to receive an invoice must correctly indicate the necessary data during the purchase procedure.

For Business Customers, the following may be requested:

  • company name;
  • full address;
  • VAT number;
  • tax code, if necessary;
  • recipient code or PEC;
  • any further data required by tax regulations.

The Customer is responsible for the accuracy of the data provided.

Art. 10 — Shipping and delivery

Products are shipped to the address indicated by the Customer during the order phase.

Delivery methods, costs, and estimated times are indicated during the purchase procedure.

Delivery times are to be considered indicative and may vary for reasons not directly attributable to the Seller, such as courier delays, periods of high logistics intensity, holidays, force majeure, or incomplete addresses.

The Customer is required to verify the correctness of the shipping address entered.

In case of non-delivery due to the recipient’s absence, incorrect address, or failure to collect the package, any additional costs for storage, redelivery, or return may be charged to the Customer.

Art. 11 — Verification upon delivery

Upon delivery, the Customer is invited to verify:

  • that the number of packages corresponds to what is indicated;
  • that the packaging is intact, not damaged, wet, or altered;
  • that there are no obvious signs of tampering.

In case of visible damage to the packaging, the Customer is invited to accept the package with a specific reservation, indicating the reason for the reservation to the courier, and to contact the Seller promptly.

Any discrepancies, damage, or problems related to the delivery must be communicated to the Seller as soon as possible, attaching photographs of the packaging and the product received.

Art. 12 — Right of withdrawal for the Consumer

The Consumer has the right to withdraw from the contract, without stating the reason, within 14 days from the day they receive the product.

In the case of multiple deliveries related to a single order, the period runs from the day the Consumer or a third party designated by them acquires physical possession of the last product.

The right of withdrawal is recognized exclusively to the Consumer. It does not apply to purchases made by business or professional Customers, unless otherwise decided by the Seller.

Art. 13 — How to exercise the right of withdrawal

To exercise the right of withdrawal, the Consumer must communicate their decision to the Seller within the 14-day period.

Communication can take place via:

  • e-mail to: cn@cncontinental.it;
  • withdrawal form available on the Site;
  • digital withdrawal function;
  • other explicit statement of the intention to withdraw from the contract.

From June 19, 2026, B2C e-commerce sites are required to provide a clear, visible, and accessible online withdrawal function for the entire useful period, with confirmation and acknowledgment of receipt on a durable medium.

For this reason, a dedicated button or section is provided on the minithebag.it site, for example:

“Withdraw from the contract here”

The function allows the Consumer to enter order data, select the product to be returned, and receive an automatic confirmation of the request.

Art. 14 — Return of products

After communicating the withdrawal, the Consumer must return the product within 14 days from the date they communicated their decision to withdraw.

The product must be shipped to:

CN Continental s.r.l.
S.S. 35 dei Giovi, 41/a
15057 Tortona (AL)
Italy

The product must be returned intact, clean, not used improperly and, where possible, in its original packaging, complete with any accessories, labels, and documentation.

The Consumer is responsible for any decrease in the value of the product resulting from handling other than what is necessary to establish its nature, characteristics, and functioning.

The costs of returning the product are borne by the Consumer, unless otherwise indicated by the Seller or specific promotions.

Art. 15 — Refund in case of withdrawal

In case of validly exercised withdrawal, the Seller will refund the Consumer for all payments received for the returned product, including standard delivery costs, if incurred.

Any supplementary costs resulting from the choice of a delivery method other than the least expensive standard method offered by the Seller will not be refunded.

The refund will be made using the same payment method chosen by the Consumer for the purchase, unless otherwise agreed.

The Seller may withhold the refund until the returned product is received or until the Consumer demonstrates that they have sent the product back, whichever occurs first.

Art. 16 — Exclusions from the right of withdrawal

The right of withdrawal may be excluded in cases provided for by applicable law.

By way of example, withdrawal may not apply to products that are:

  • made to measure or clearly personalized;
  • sealed and not suitable for return for hygienic reasons or related to health protection, if opened after delivery;
  • perishable or subject to rapid expiration;
  • purchased by business Customers for professional purposes.

In the case of standard MiNi® cooler bags, the right of withdrawal for the Consumer remains applicable, unless the product has been personalized or falls under specific legal exclusions.

Art. 17 — Product exchange or replacement

The Seller may provide, at its discretion, the possibility of replacing a purchased product with another available size, pattern, or model.

Replacement does not constitute an automatic right, except in cases of defective or non-conforming products.

Any exchanges for reasons of taste, size, or personal preference may be managed according to the conditions communicated by Customer Service.

Art. 18 — Legal guarantee of conformity

For Consumers, the legal guarantee of conformity provided by the Consumer Code applies.

The Seller is responsible to the Consumer for any lack of conformity existing at the time of delivery of the product and manifesting within the terms provided by law.

In case of a defective or non-conforming product, the Consumer is entitled to the remedies provided by applicable law, including, where possible:

  • repair;
  • replacement;
  • price reduction;
  • termination of the contract.

The Consumer is invited to communicate the defect to the Seller as soon as possible, attaching:

  • order number;
  • description of the problem;
  • photographs of the product;
  • photographs of the packaging, if relevant.

The guarantee does not cover defects or damage caused by:

  • improper use of the product;
  • normal wear and tear;
  • washing or cleaning not in accordance with instructions;
  • impacts, cuts, abrasions, or accidental damage;
  • unauthorized modifications or interventions.

Art. 19 — Care and use of products

The Customer is required to use the products according to their intended use and according to any instructions provided in the product sheet, label, or information material.

MiNi® cooler bags are designed to help keep contents cool during daily use.

The duration of the thermal effect may vary based on:

  • external temperature;
  • initial quantity and temperature of food or drinks;
  • use of ice packs;
  • frequency of opening the bag;
  • direct exposure to the sun;
  • general conditions of use.

Any indications regarding the duration of the cold effect should be understood as indicative estimates, unless otherwise technically certified.

Art. 20 — Limitations of liability

The Seller is not responsible for service disruptions or delays due to force majeure or events not directly controllable, such as, by way of example:

  • strikes;
  • exceptional weather events;
  • interruptions of transport services;
  • technical problems of the site or payment systems;
  • delays attributable to the courier;
  • incorrect or incomplete addresses provided by the Customer.

The Seller is not responsible for any use of the product not in accordance with its intended use.

Art. 21 — Intellectual property

The MiNi® brand, graphics, texts, images, contents, product design, and every distinctive element present on the Site are the property of their respective owners or licensed for use to the Seller.

Reproduction, distribution, modification, copying, commercial or unauthorized use of any content present on the Site is prohibited.

Art. 22 — Privacy and processing of personal data

The Customer’s personal data is processed in compliance with applicable legislation on the protection of personal data.

For more information, the Customer is invited to consult the Privacy Policy available on the Site.

The use of cookies and tracking tools is governed by the Cookie Policy available on the Site.

Art. 23 — Communications and complaints

For information, assistance, complaints, or requests related to orders, the Customer can contact the Seller at the following details:

E-mail: cn@cncontinental.it
Phone: +39 0131 820443
Address: CN Continental s.r.l., S.S. 35 dei Giovi, 41/a, 15057 Tortona (AL), Italy

The Seller undertakes to respond to requests in the shortest possible time.

Art. 24 — Resolution of disputes

These Conditions are governed by Italian law.

For Customers qualifying as Consumers, the court of the place of residence or domicile of the Consumer, if located in Italian territory, shall have jurisdiction.

For business or professional Customers, unless otherwise provided by mandatory law, the Court of Alessandria shall have exclusive jurisdiction.

The Consumer Customer may also resort to the alternative dispute resolution tools provided for by applicable law.

The European ODR platform for online dispute resolution has been discontinued: EU Regulation 2024/3228 provided for the interruption of sending complaints to the platform from March 20, 2025, and MIMIT reports the decommissioning of the ODR platform as part of the modernization of ADR tools.

Art. 25 — Final clauses

The possible invalidity or ineffectiveness of one or more clauses of these Conditions does not entail the invalidity of the remaining provisions.

For anything not expressly provided for in these General Terms and Conditions of Sale, the rules of the Civil Code, the Consumer Code, Legislative Decree 70/2003 on electronic commerce, and other applicable Italian and European regulations apply.